Returns & Refund Policy
At Sodai Mama, your satisfaction is our priority. If you're not happy with a product, we’re here to help!
Return Eligibility
- You received the wrong product
- The item is damaged, expired, or defective
- The product is different from the description or photo
Note: Some items like fresh food, dairy, meat, or perishable goods cannot be returned unless they are damaged or expired at delivery time.
Return Timeframe
- Report issues within 24 hours of receiving the product
- Contact our support via phone, WhatsApp, or email
- Provide order details and a photo (if applicable)
Refunds
Once your return is approved:
- Refund will be issued to your original payment method (bKash, Nagad, or Cash)
- Refunds are processed within 3 to 5 working days
- You may also choose a replacement or store credit
Non-Returnable Items
- Opened or used products
- Items returned after 24 hours
- Products without original packaging
- Certain hygiene and personal care items
Need Help?
If you have any questions, please contact our friendly customer service:
- Phone: 01334-617604
- WhatsApp: 01334-617604
- Email: support@sodaimama.com